Every product sold by Sunbolt Electronics & Mobile carries the full manufacturer’s warranty, usually one year in the US. For longer cover, our SunCare protection plans extend coverage to two or three years and add accidental damage. Claims for both are handled at either of our Phoenix stores, where we inspect the device and guide you through the next steps.
What does the manufacturer’s warranty cover?
The manufacturer’s warranty covers defects in materials and workmanship under normal use, usually for one year from purchase in the US. It does not normally cover accidental damage, liquid damage, loss or theft. The exact terms depend on the brand and product and are included in the box or on the manufacturer’s website.
We help you use the manufacturer’s warranty. Bring the device to either store, and we take a repair intake, check the fault and either handle the claim with the manufacturer or point you to the brand’s own service where that is faster for you.
What are the SunCare protection plans?
SunCare is Sunbolt’s protection plan range. Each plan extends cover beyond the manufacturer’s warranty and adds accidental damage protection. There are three plans, one for each device type, and each is sold alongside the device online or in store. Prices are shown with each product.
| Plan | Covers | Term |
|---|---|---|
| SunCare 2-Year Protection – Phone | Smartphones | 2 years |
| SunCare 2-Year Protection – Laptop/Tablet | Laptops, tablets and eReaders | 2 years |
| SunCare 3-Year Protection – TV | TVs | 3 years |
Full plan terms, including limits, exclusions, claim procedures and any service fees, are available in store. Please read them before you buy. We are glad to go through them with you at the counter.
What does SunCare cover and not cover?
SunCare covers mechanical and electrical failures during the plan term and accidental damage from handling, such as drops and cracked screens. It does not cover loss, theft, cosmetic wear that does not affect function, or damage from unauthorized repairs. The full terms set out every inclusion and exclusion.
Generally covered:
- Faults and failures under normal use during the plan term.
- Accidental damage from drops and handling, including cracked screens.
- Repair or, where repair is not practical, replacement with an equivalent product as set out in the plan terms.
Generally not covered:
- Loss or theft.
- Cosmetic damage that does not affect how the device works, such as scratches and dents.
- Damage from unauthorized repairs or modifications.
- Deliberate damage or misuse.
- Software problems, data loss and accessories not included with the original product.
Heat matters in Arizona. Our guide to protecting devices in desert heat explains the habits that keep batteries and screens healthy.
What services does Sunbolt offer alongside protection?
Alongside SunCare, we offer four in-store services that help a new device start well and stay protected. Each is available to add to your order or book at the counter, and prices are shown with each service.
- Phone Setup & Data Transfer: we move your contacts, photos, messages and apps to your new phone and check that accounts and payments work.
- Laptop Setup & Optimization: we sign you in, install updates and your apps, move your files and set up backups.
- TV Wall-Mount Installation: booked through Sunbolt Desert Ridge; we discuss wall type, height and cable routing when you book.
- Screen Protector Installation: a bubble-free fit for screen protectors, available at both stores.
How do I make a warranty or SunCare claim?
Bring the device and your order number or receipt to either store. We take a repair intake, inspect the device, confirm whether it is covered by the manufacturer’s warranty or your SunCare plan, and explain the next steps. Timing depends on the fault and parts, so we give you an estimate after inspection.
- Back up your data, if the device still works. Repairs can erase it.
- Bring the device, charger and proof of purchase to Sunbolt Camelback or Sunbolt Desert Ridge.
- Describe what happened. For accidental damage, tell us when and how it occurred.
- We inspect and confirm cover, then explain the repair or replacement route and any fee under the plan terms.
- We contact you when the device is ready or the replacement is available.
You can call our orders, returns and warranty line at (480) 555-0192 before visiting, during the opening hours shown on our store pages. You can also use our contact page.
What if my device is out of warranty?
If your device is outside its warranty and not on a SunCare plan, we can still help. Our repair intake handles common repairs such as screens, batteries and charging ports, with a quote after inspection. If repair is not worthwhile, we can appraise it for trade-in toward a new device.
Related policies
- Returns & refunds: for faults within the return window.
- Trade-in & repair: out-of-warranty repairs and trade-in appraisal.
- Terms of sale